Towed Vehicle

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IF YOUR VEHICLE WAS TOWED, PLEASE HAVE THE FOLLOWING INFORMATION READY BEFORE YOU CALL TO ENSURE WE CAN HELP YOU IN A TIMELY MANNER:

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• VEHICLE YEAR

• VEHICLE MAKE

• VEHICLE MODEL

• VEHICLE LICENSE PLATE OR VIN

• ADDRESS WHERE VEHICLE WAS TOWED FROM

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You may find this information by contacting your Insurance Company. If you do not have this information, please do not worry we will still be able to help you find your vehicle.

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TO RELEASE A VEHICLE THAT HAS BEEN TOWED, YOU MUST BE THE VEHICLE OWNER.

PLEASE HAVE THE FOLLOWING DOCUMENTS WITH YOU WHEN YOU VISIT OUR OFFICE TO RETRIEVE VEHICLE:

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• Vehicle Documentation: Current Vehicle Registration, Rental Agreement for Rental Vehicle, or Other Legal Document Identifying the Vehicle Owner or Responsible Agent or Driver.

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• Current Government Photo I.D., (Drivers License or Photo I.D.) Matching the Name on Vehicle Document From Above.

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• Keys to the vehicle

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• Form of Payment: Cash or credit card, unfortunately we do not accept checks.
  Credit cards are only accepted by the registered owner or agent, we do not accept credit card payments over the phone.
  Credit card payments require a valid California photo ID in person.
  We accept Visa, MasterCard, American Express, & Discover.

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IF YOU ARE RELEASING A VEHICLE ON BEHALF OF THE VEHICLE OWNER PLEASE COMPLETE AND SUBMIT OUR AUTHORIZATION RELEASE FORM WHICH CAN BE FOUND UNDER TOWED VEHICLES. THIS FORM MUST BE COMPLETED BEFORE YOU CAN RELEASE THE VEHICLE FROM US.

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​Many private properties, whether residential or commercial, legally can limit or regulate parking on their property.  Motor vehicle owners may face the possibility that their vehicle may be gone when they return if they ignore signs regulating the parking on private property.   It is the vehicle operators' responsibility to know the rules of where they are parking. Only the vehicle operator can prevent the vehicle from being towed by parking in a correct manner and making themselves aware of the rules.

​PRIVATE PROPERTY TOWING is defined as towing or removal of a vehicle that is illegally parked on private property, at the property owner's direction. This is legal under California Law, and is authorized 24 hours a day. Private property owners will contract with us to remove vehicles from their property. Vehicles will be stored at our location until released to the vehicle owner.  The vehicle owner is responsible for all costs associated with the towing and storage of the vehicle.

A. “Owner’s agent” means a person bearing documentation from the registered owner officially authorizing them to possess or operate the vehicle.

B. “Private parking facility” means any property used for motor vehicle parking at which the property owner or manager restricts or reserves parking, including, but not limited to, mobile home parks, apartment complexes, private gated communities, and business or shopping centers or malls.

C. “Private parking facility owner” means the owner, operator, lessee, manager or other person(s) in lawful possession of a private parking facility, or any designated agent of the private parking facility owner.

D. “Private property impound(s)” or “PPI” means the impoundment of a vehicle from a private parking facility at the request of the property owner, operator, lessee, manager or person in lawful possession of the private property facility, without the prior consent of the vehicle’s registered owner.

Animals in towed vehicles.
If a vehicle is found to contain any live animal, the PPI tower shall make every effort to protect the welfare of the animal. If the vehicle has not been redeemed within two hours after it reaches the PPI tower’s storage lot, the PPI tower shall contact the local animal control authority to arrange for the animal to be taken into protective custody.

(Ord. 9-2016 § 1 (Exh. A); Ord. 7-2008)