We recognize that having your vehicle towed is a significant inconvenience and material expense to many. We hope that you will appreciate that your vehicle was towed at the request of a property owner and we are serving them by insuring that the rules that they set for their property are followed.
Please remember that our customer service agent is not the one who parked your vehicle, nor are they the property owner or the driver who towed it. Please treat them kindly and with respect.
We will do the same and together we can make this process as pleasant as possible for all parties.
A couple of things to note to make the process as easy as possible:
Fees: The maximum rates for a non consensual tow from private property are set by the Public Utilities Commission.
Hook Fee: (Feeds Describe on Receipt).
Mileage: The permitted monthly mileage charge is adjusted monthly by puc.
Storage Fee: (Fees describe on Receipt).
Storage charges may accrue from the time a motor vehicle or item is placed in storage, based on a 24/hr period.
After-hours release fee: (Fees describe on Receipt)
You may pick up your vehicle outside of normal business hours by paying this additional fee. Appointments must be made by contacting our 24-hour dispatch. 1 (800) 655-4790
Administration fee: (Fees describe on Receipt)
The administration fee is assessed for costs associated with notifying all owners, lien holders, and proper authorities of the impounded vehicle as required by state laws.